Cookie Policy
Last updated: 25 November 2025
1. Introduction
This Cookies Policy explains how Paynetics AD (“Paynetics AD”), a company incorporated in Bulgaria, and Paynetics UK Ltd (“Paynetics UK”), a company incorporated in the United Kingdom (together referred to as “Paynetics”, “we”, “us” or “our”) use cookies and similar technologies when you visit our website www.paynetics.digital (“Website”).
We use cookies to ensure our Website functions properly, to understand how it is used, and to improve and personalise your browsing experience. This Policy should be read together with our Privacy Policy, which provides more detail about how we process personal data.
2. Who are we?
- Paynetics AD, registered in Bulgaria with company number 131574695, having its registered office at 76A James Bourchier Blvd, Sofia 1407, Bulgaria.
- Paynetics UK Ltd, a company registered in England and Wales with company number 12481335, with its registered office at Office 409, Sailsbury House, 29 Finsbury Circus, London, EC2M 5SQ, United Kingdom
Both entities operate under the Paynetics group and share technology and platforms to deliver regulated payment services across the European Economic Area and the United Kingdom.
3. What Are Cookies?
Cookies are small data files that are placed on your computer by websites that you visit, including ours. The primary purpose behind Cookies is to let you navigate between our pages efficiently, remembering your preferences and generally improving your user experience. Some of the Cookies on our Website can also help to ensure that the advertisement you see online is more relevant to you and your interests. In addition, Cookies can help us analyse the use of our Website and online content and they can also facilitate/track the interaction on our Website.
Cookies can be:
- Session cookies (deleted automatically when you close your browser), or
- Persistent cookies (stored until they expire or you delete them).
Some cookies are placed by Paynetics (first-party cookies) and others by external providers (third-party cookies).
4. How We Use Cookies
We group cookies into the following categories:
A. Necessary Cookies
Necessary cookies help make a website usable by enabling basic functions such as page navigation and access to secure areas. The website cannot function properly without these cookies and they do not require user consent.
| Provider | Cookie Name | Purpose | Duration | Type |
|---|---|---|---|---|
| Cookiebot | 1.gif | Used to count the number of sessions to the website, necessary for optimising CMP product delivery. | Session | Pixel Tracker |
| Cookiebot | CookieConsent | Stores the user’s cookie consent state for the current domain. | 1 year | HTTP Cookie |
| rc::a | Distinguishes between humans and bots to make valid reports on website use. | Persistent | HTML Local Storage | |
| rc::c | Distinguishes between humans and bots. | Session | HTML Local Storage |
Cookiebot Privacy Policy
Google Privacy Policy
B. Preference Cookies
Preference cookies enable a website to remember information that changes the way the website behaves or looks, such as your preferred language or region.
We do not use cookies of this type.
C. Statistics Cookies
Statistic cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use statistics cookies to optimize the website experience for our users and we ask your permission to place statistics cookies.
| Provider | Cookie Name | Purpose | Duration | Type |
|---|---|---|---|---|
| Google Analytics | _ga | Registers a unique ID used to generate statistical data on how the visitor uses the website. | 2 years | HTTP Cookie |
| Google Analytics | _ga_# | Collects data on the number of times a user has visited the website and dates of first and most recent visit. | 2 years | HTTP Cookie |
| Paynetics Digital | et_pb_ab_read_page_# | Used by the website’s internal A/B testing tool to determine whether a visitor has read a particular page variation. | 1 year | HTTP Cookie |
| Paynetics Digital | et_pb_ab_view_goal_#### | Used by the website’s internal A/B testing tool to record whether a visitor has achieved a specified goal. | 1 year | HTTP Cookie |
Some of the data collected by Google may be used for personalisation and measuring advertising effectiveness.
D. Marketing Cookies
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for individual users and therefore more valuable for publishers and third-party advertisers. We need your explicit consent to placing marketing cookies.
| Provider | Cookie Name | Purpose | Duration | Type |
|---|---|---|---|---|
| NID | Registers a unique ID that identifies a returning user’s device for targeted ads. | 6 months | HTTP Cookie | |
| YouTube | Multiple (see below) | Used to track interaction with embedded video content and remember user preferences. | Session / Persistent (varies) | HTTP Cookie, HTML Local Storage, IndexedDB |
YouTube Cookies
| Cookie Names (examples) | Purpose / Notes | Duration |
|---|---|---|
| #-#, LAST_RESULT_ENTRY_KEY, requests, TESTCOOKIESENABLED | Track user interaction with embedded videos. | Session / 1 day |
| VISITOR_INFO1_LIVE | Estimates user bandwidth on pages with integrated videos. | 180 days |
| YSC, yt.innertube::nextId, iU5q-!O9@$ | Maintain statistics of watched videos. | Session / Persistent |
| __Secure-ROLLOUT_TOKEN, __Secure-YEC | Store video player preferences. | 180 days / Session |
| yt-remote-* series | Store and manage user’s YouTube player settings. | Session / Persistent |
| YtIdbMeta#databases, LogsDatabaseV2:V#, LogsRequestsStore | Internal YouTube data storage. | Persistent |
YouTube / Google Privacy Policy
5. Managing Cookies
When you first visit our Website, you will be presented with a cookie banner managed by Cookiebot. You can choose to:
- Accept all cookies
- Reject all non-essential cookies, or
- Customise your preferences by category.
You may change or withdraw your consent at any time by clicking the cookie settings icon or adjusting your browser preferences.
Please note that blocking some cookies may affect the functionality or performance of our Website.
6. Your rights with respect to personal data
You have the following rights with respect to your personal data:
- You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
- Right of access: You have the right to access your personal data that is known to us.
- Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
- If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
- Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
- Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.
To exercise these rights, please contact us. Please refer to the contact details at the bottom of this Cookie Policy. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority (the Data Protection Authority).
7. Updates to This Policy
We may update this Cookies Policy from time to time, for example to reflect changes in the cookies we use or in legal requirements. The “Last updated” date at the top of this page indicates when this Policy was last revised.
8. Contact Us
If you have any questions about our use of cookies, please contact us at dpo@paynetics.digital