Level 1 Technical Support Specialist

At Paynetics, we believe payments should be everywhere and effortless. As a European leader in Embedded Finance, our mission is to empower non-financial players to offer modern payment experiences that connect people and businesses across borders.

We collaborate with technology giants, banks, telecoms, governments, and fintech startups in more than 20 countries throughout Europe and the UK. Our end-to-end suite of financial products – from issuing, acquiring, accounts, digital wallets and card programs – makes us one of the most versatile players in the industry.

Over the years, our team has led landmark deals and strategic acquisitions that helped redefine what’s possible in the world of payments. Today, we serve 100,000+ clients, handle 200,000+ daily transactions, and continue to grow rapidly.

We’re passionate about innovation, reliability, and impact – and we’re looking for talented people who share that drive. If you’re ready to help shape the future of finance, Paynetics is where your work will make a difference on a global scale.

We are expanding and are looking for an experienced, responsible, and motivated professional for the position:

Your role:

• Communication with clients and 3rd parties.
• Proactively contact clients.
• Technical troubleshooting and resolution.
• Daily checks and reports.
• Monitoring of incoming requests via email, tickets, or chat.

We’re looking for:

• Very good command in English.
• Responsible person that can always understand the needs of others.
• You can listen, investigate, and pinpoint the source of the problem, then fix it.
• Passionate, willing to learn A-Z about Paynetics’ systems and gain knowledge of the FinTech world.
• Being able to work in an international environment, by coordinating with multiple teams, 3rd parties and customers.
• Willing to work shifts 08:00-22:00 (late shifts are worked from home).
• Basic understanding of APIs is an advantage.
• Experience in a similar position will be considered as an advantage.
• Experience with JIRA and other Atlassian products is preferred.
• Some technical background is a plus.

We offer:

• Very good remuneration.
• Exciting job in a premium professional environment.
• Excellent office location near a metro station.
• 25 days annual paid leave.
• Work in a growing team with excellent perspective for professional development.
• Opportunity to stay current with technologies and advancements in the field of the digital payments industry.
• Additional Health Insurance.
• Vouchers.
• Company Trainings.
• Team buildings and sports activities.