Junior Chargebacks Specialist (Maternity Cover)

Paynetics is a leading fintech company, founder of the Bulgarian Fintech Association. Grounded in payment services, with offices in Bulgaria and the UK, we have built a team of passionate and enthusiastic professionals, on a mission to change the world of payments.

We have launched the first mobile payment app in Bulgaria, the first utilities payment app in the UK, one of the fist automated loyalty solutions in the US and a game changing payment acceptance solution with patent pending.

We are expanding and are looking for a responsible and motivated professional to join our team as a Junior Chargebacks Specialist (Maternity Cover). In this role you will work cross functionally to protect merchants’ chargeback rates and increase their sales potential.

What You’ll Be Doing:

• Review chargebacks and communicate their resolution with merchants and internal partners on all stages of the dispute
• Handle chargebacks on all stages for both card schemes and ensure positive outcomes
• Ensure all SLAs are achieved with little or no supervision
• Lead external communication with acquiring partners to ensure all industry regulations are delivered in the chargeback responses
• Collaborating with Visa/MasterCard Dispute Resolution Centers and the processor’s systems
• Lead internal checks on processes of chargebacks

Our Requirements & Skillset:

• University degree (Economics, Mathematics or related)
• Work experience in a similar role at least 1 year
• Analytical thinker, with knowledge of the card business
• Critical eye on the details
• Knowledge of the card schemes Dispute Rules & Regulations
• Knowledge of the domestic rules governing Dispute Management
• Operational skills, fast reaction, accuracy and responsibility in work performance
• Team player, result-oriented
• Fluent in English, both spoken and written

We offer:

• Exciting job in a premium professional environment
• Highly competitive remuneration
• 25 days annual paid leave + 1 day for your birthday
• Work in a growing team with excellent perspective for professional development
• Additional Health Insurance
• Vouchers
• Company Trainings
• Team buildings and sports activities
• Hybrid model of work & excellent office location near a metro station