Customer Support Specialist

Paynetics is a leading fintech company, founder of the Bulgarian Fintech Association. Grounded in payment services, with offices in Bulgaria and the UK, we have built a team of passionate and enthusiastic professionals, on a mission to change the world of payments.

We have launched the first mobile payment app in Bulgaria, the first utilities payment app in the UK, one of the fist automated loyalty solutions in the US and a game changing payment acceptance solution with patent pending.

We are expanding and are looking for an experienced, responsible, and motivated professional for the position:

Your role:

• Communication with clients mainly via Chat.
• Proactively contact clients.
• Basic troubleshooting and resolution.
• Daily checks and reports.
• Monitoring of incoming requests via email, tickets, or chat.

We’re looking for:

• Very good command of English.
• Responsible person that can always understand the needs of others.
• You can listen, investigate, and pinpoint the source of the problem and follow up until resolution.
• Passionate, willing to learn A-Z about Paynetics’ systems and gain knowledge of the FinTech world.
• Being able to work in an international environment, by coordinating with multiple teams, 3rd parties and customers.
• Willing to work shifts 08:00-22:00 (late shifts are worked from home).
• Experience in a similar position will be considered as an advantage.
• Experience with JIRA and other Atlassian products is preferred.
• Experience with Intercom will be considered as an advantage.
• Some technical background is a plus, but not a requirement.

We offer:

• Very good remuneration.
• Exciting job in a premium professional environment.
• Excellent office location near a metro station.
• 25 days annual paid leave.
• Work in a growing team with excellent perspective for professional development.
• Opportunity to stay current with technologies and advancements in the field of the digital payments industry.
• Additional Health Insurance.
• Vouchers.
• Company Trainings.
• Team buildings and sports activities.