Account Manager

Paynetics is a leading fintech company, founder of the Bulgarian Fintech Association. Grounded in financial services, with offices in Bulgaria and the UK, we have built a team of passionate and enthusiastic professionals, on a mission to change the world of payments. We have launched the first mobile payment app in Bulgaria, the first utilities payment app in the UK, one of the fist automated loyalty solutions in the US and a game changing payment acceptance solution with patent pending. We are looking for a highly motivated Account Manager to join our Account Management team in Sofia. As product and industry experts, our Account Managers are strategic assets to our merchants. They focus first and foremost on understanding the unique needs of a merchant and delivering insight and solutions that meet those needs. As such, they accept end-to-end ownership of the success and satisfaction of the merchants in their care.

What you’ll do

• Relationship management: build and drive strong relationships with key merchant contacts and leverage those relationships to drive the best possible merchant experience;
• Strategic consultation: become a payment expert for our merchants, delivering expertise, education, leadership and guidance to merchants on their global payments strategy. Also provide a feedback loop for Paynetics, by gathering merchant’s feedback, evaluating the evolution of merchant needs, and communicating these to product and management personnel;
• Portfolio growth: grow our relationship and business with assigned merchant accounts to help them grow, while also meeting our strategic and financial targets;
• Project management: collaborate with Paynetics key departments and resources on internal and customer facing projects.

Who you are

• Commercial: possess a commercial mindset, with the ability to build merchant relationships and help them grow, while also identifying mutually beneficial opportunities to drive commercial growth;
• Analytical and technical ability: comfortable with analytics, including spreadsheet analysis, as well as technical discussions about the nuances of payments and high level technical discussions.
• Critical thinker: able to engage in and navigate fast paced discussions internally and with customers to drive positive outcomes;
• Motivation: inspired by the potential for innovation in the payments space, and passionate in his/her drive to push boundaries and create value;
• Execution and results orientation: a strategic thinker with excellent project management skills and ability to lead and manage time-sensitive, cross-functional initiatives in a fast-paced, highly entrepreneurial environment with little supervision;
• Communication: exceptional interpersonal skills and ability to develop strong working relationships at all levels of management, both inside and outside Paynetics;
• Leadership: experience leading by example (exhibiting integrity, enthusiasm, and drive) and fostering collaboration throughout organizations;
• Experience: years experience in account management, consulting, or a related field will be a plus.
• Bachelors degree required;
• Good English – written and spoken.

What we offer

• Exciting job in a premium professional environment;
• Work in a new growing team with excellent perspective for professional development;
• Opportunity to stay current with technologies and advancements in the field of the digital payments industry;
• Office location near a Metro station in Sofia.