Chargebacks Specialist

At Paynetics, we believe payments should be everywhere and effortless. As a European leader in Embedded Finance, our mission is to empower non-financial players to offer modern payment experiences that connect people and businesses across borders.

We collaborate with technology giants, banks, telecoms, governments, and fintech startups in more than 20 countries throughout Europe and the UK. Our end-to-end suite of financial products – from issuing, acquiring, accounts, digital wallets and card programs – makes us one of the most versatile players in the industry.

Over the years, our team has led landmark deals and strategic acquisitions that helped redefine what’s possible in the world of payments. Today, we serve 100,000+ clients, handle 200,000+ daily transactions, and continue to grow rapidly.

We’re passionate about innovation, reliability, and impact – and we’re looking for talented people who share that drive. If you’re ready to help shape the future of finance, Paynetics is where your work will make a difference on a global scale.

We are expanding our development teams and are looking for a Chargebacks Specialist to work on our core projects, developing new functionality within the Paynetics system. In this role, you will collaborate closely with Technical and Product Development teams to deliver innovative, high-performance, and reliable API-driven solutions for our fast-evolving, market-leading products.

What You’ll Be Doing:

• Review chargebacks and communicate their resolution with merchants and internal partners on all stages of the dispute
• Handle chargebacks on all stages for both card schemes and ensure positive outcomes
• Ensure all SLAs are achieved with little or no supervision
• Lead external communication with acquiring partners to ensure all industry regulations are delivered in the chargeback responses
• Collaborating with Visa/MasterCard Dispute Resolution Centers and the processor’s systems
• Lead internal checks on processes of chargebacks

Our Requirements and Skillset:

• Bachelor’s degree in Economics, Mathematics, Finance or a related field
• Minimum 2 years of experience in chargebacks, disputes management, card operations, or a similar role within the banking/payment industry
• Strong analytical and problem-solving skills, with solid understanding of card payment processes and card business operations
• Good knowledge of Visa, Mastercard, and other card scheme dispute rules and regulations
• Familiarity with local/domestic regulations and procedures related to dispute and chargeback management
• Excellent operational skills with the ability to work under pressure, meet deadlines, and handle multiple cases efficiently
• High level of accuracy, attention to detail, and strong sense of responsibility
• Critical thinking mindset with the ability to identify risks, inconsistencies, and process improvement opportunities
• Team-oriented personality with a results-driven and proactive approach
• Fluency in English (written and spoken)

We offer:

• Exciting job in a premium professional environment
• Highly competitive remuneration
• 25 days annual paid leave + 1 day for your birthday
• Work in a growing team with excellent perspective for professional development
• Additional Health Insurance
• Vouchers
• Company Trainings
• Team buildings and sports activities
• Hybrid model of work & excellent office location near a metro station

By submitting my application, I confirm that all provided information and any accompanying documents are complete and accurate to the best of my knowledge. I understand that any misrepresentation of information in this application may lead to its rejection and the withdrawal of any employment offer. By submitting this application, I also acknowledge that I have read and acquainted with Paynetics’ Candidate Privacy Notice available here:  https://www.paynetics.digital/notice/