Senior Business Analyst

Paynetics is a leading fintech company, founder of the Bulgarian Fintech Association. Grounded in payment services, with offices in Bulgaria and the UK, we have built a team of passionate and enthusiastic professionals, on a mission to change the world of payments.

We have launched the first mobile payment app in Bulgaria, the first utilities payment app in the UK, one of the first automated loyalty solutions in the US and a game changing payment acceptance solution with patent pending.

We are expanding our teams and are looking for an Experienced Business Analyst. As our Business Analyst team grows, its scope is also evolving to cover Product Owner responsibilities, giving you the opportunity to work at the intersection of analysis, product, and delivery.

In this role, you will translate complex business needs into clear, actionable specifications that shape scalable FinTech solutions. You’ll collaborate with stakeholders to refine requirements, define MVPs, and manage the product backlog, ensuring smooth delivery from concept to release. By bridging business and technology, you’ll help optimize processes, close system gaps, and drive innovation that impacts clients and the wider industry.

What You’ll Be Doing:

• Collaborate with internal departments to understand their business needs through interview sessions and business requirement document analysis.
• Assist business departments in refining requirements to align with Paynetics’ technical capabilities, identifying and addressing potential corner cases.
• Partner with Product Management and Engineering to set and align priorities for company-wide initiatives, ensuring execution fits team capacity
• Report progress and potential changes in scope to stakeholders and executive-level members.
• Understand and document current business processes and services.
• Conduct gap analysis between the current (as-is) and future (to-be) processes, identifying gaps in existing system functionalities.
• Own the product delivery process from initiation to go-live phases
• Own the product backlog: define, refine, and prioritize features to maximize value delivery in alignment with business strategy.
• Resolve blockers and ensure that the features progress smoothly through the delivery lifecycle, meeting business requirements and acceptance criteria on time.
• Work closely with IT development teams during the development phase and oversee the acceptance of deliverables.

Our Requirements & Skillset:

• Experience as a Business Analyst or Product Owner.
• Knowledge and practical experience with requirements gathering techniques, translating business needs and innovative ideas into functional specifications.
• Very good understanding of process management.
• Basic understanding of IT-architecture.
• Outstanding communication skills, both in person and in writing.
• Strong analytical mindset, problem-solving ability, and attention to detail.
• Familiarity with Agile methodologies (Scrum/Kanban).
• Experience with software development tools: Jira & Confluence.
• Safe handling of MS Office product suite.
• Fluent English in speaking and writing.
• Experience or certification in areas such as product ownership, product management, or project management will be considered a plus.
• Professional experience in the financial services / Fintech area will be considered a strong advantage.

We offer:

• Exciting job in a premium professional environment
• Highly competitive remuneration
• 25 days annual paid leave + 1 day for your birthday
• Work in a growing team with excellent perspective for professional development
• Additional Health Insurance
• Vouchers
• Company Trainings
• Team buildings and sports activities
• Hybrid model of work & excellent office location near a metro station