We collaborate with technology giants, banks, telecoms, governments, and fintech startups in more than 20 countries throughout Europe and the UK. Our end-to-end suite of financial products – from issuing, acquiring, accounts, digital wallets and card programs – makes us one of the most versatile players in the industry.
Over the years, our team has led landmark deals and strategic acquisitions that helped redefine what’s possible in the world of payments. Today, we serve 100,000+ clients, handle 200,000+ daily transactions, and continue to grow rapidly.
We’re passionate about innovation, reliability, and impact – and we’re looking for talented people who share that drive. If you’re ready to help shape the future of finance, Paynetics is where your work will make a difference on a global scale.
We are expanding and are looking for a responsible and motivated professional to join our team as a Junior Chargebacks Specialist. In this role you will work cross functionally to protect merchants’ chargeback rates and increase their sales potential.
What You’ll Be Doing:
- Review chargebacks and communicate their resolution with merchants and internal partners on all stages of the dispute
- Handle chargebacks on all stages for both card schemes and ensure positive outcomes
- Ensure all SLAs are achieved with little or no supervision
- Lead external communication with acquiring partners to ensure all industry regulations are delivered in the chargeback responses
- Collaborating with Visa/MasterCard Dispute Resolution Centers and the processor’s systems
- Lead internal checks on processes of chargebacks
Our Requirements & Skillset:
- University degree (Economics, Mathematics or related)
- Work experience in a similar role at least 1 year
- Analytical thinker, with knowledge of the card business
- Critical eye on the details
- Knowledge of the card schemes Dispute Rules & Regulations
- Knowledge of the domestic rules governing Dispute Management
- Operational skills, fast reaction, accuracy and responsibility in work performance
- Team player, result-oriented
- Fluent in English, both spoken and written
We offer:
- Exciting job in a premium professional environment
- Highly competitive remuneration
- 25 days annual paid leave + 1 day for your birthday
- Work in a growing team with excellent perspective for professional development
- Additional Health Insurance
- Vouchers
- Company Trainings
- Team buildings and sports activities
- Hybrid model of work & excellent office location near a metro station
Apply now
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